Hosted PBX
phone system

Phone calls are transmitted from users’ offices via the Internet or a dedicated broadband link and routed to and from our data center where the Hosted PABX’s sophisticated servers are stored. By consolidating many PABX systems or tenants into one Hosted PABX in the cloud, businesses are able to access a constantly updated, feature-rich, and always-on telephony “brain”. Businesses never need to worry about damage, downtime, or upgrades as the system is maintained by the service provider VoiceX.

There are various forms of connectivity available to businesses in South Africa. Depending on the number of extensions you require, VoiceX will advise you on which connectivity solutions are best for you, these include; LTE, Fibre, and Wireless/Microwave. Smartphone users can simply use the standard connectivity available on the iOS or Android Smartphones to access the Hosted Cloud PABX.

Yes, the 3CX mobile app enables you to receive calls made to your office extensions on your smartphone device as well as dial other extensions. In addition, you can update your availability at any time and check fellow colleagues’ presence, the app also enables you to keep all of your business connections on your device with you at all times.

Since the PABX system itself is hosted at a data center, the only primary items of hardware required for the solution to function are IP handsets. Some users can choose not to add hardware to their offices and simply run via a smart telephone interface on their PCs or using an App on their Smartphones. If you require additional network equipment for onsite Desk Phones, this can be provided at an additional cost.

You have the option to use any type of device that is supported by the Cloud switchboard. This includes a softphone on your PC, desktop IP phone, or smartphone using the mobile app. Some of the IP phone brands that can be used include; Snom, Yealink, Grandstream, and Polycom.

Yes, you can use your existing internet service however it is imperative to use a reliable form of connectivity such as LTE, Fibre or Wireless. VoiceX will conduct an audit on your current infrastructure and confirm whether it is feasible to run the Hosted PBX on it. We support all internet connectivity types excluding ADSL.

The VoiceX solution comprises a monthly subscription fee per user, once-off hardware costs that can either be purchased outright or financed on rental as well as a once-off installation fee.

Yes, you can. You can move any geographic number from any existing service provider to your VoIP service provider, including VoiceX.

Depending on whether or not connectivity is required and subject to feasibility if the site is ready, we can deploy the hosted switchboard system within hours of the order being placed.

This depends on your connectivity solution. If you choose to take our Enterprise Fibre or Wireless product, our uptime guarantee is 99.8%. All other connectivity solutions are best-effort services. Further redundancy measures can be put in place upon request. In addition, calls can be routed to your mobile device at any time.

For traditional on-site PBX’s, a power outage can interrupt communications until the power is restored. However, as long as your network is connected to the internet, calls can be made and received through the Cloud PBX. VoiceX will supply you with a UPS for the network which serves as a backup for a couple of hours. Additionally, the UPS will regulate power output to network equipment preventing surges. It is also recommended to use PoE switches, this will ensure the entire network is powered during an outage.

This is the perfect product for you. Having your PBX hosted in the cloud will allow you to register a device in any location nationally or internationally. The device that is registered to the Hosted PBX is allocated an extension number, each extension can dial other extensions as if in the same location.